FAQs
FAQ PAGE
When can I expect to receive my order?
If you place your order before 22:00 GMT (London time), we will begin processing it on the same business day where possible.
Orders are typically processed within:
Processing time:
1–2 business days
Estimated delivery time:
5–8 business days
Total estimated delivery time:
6–10 business days
Once your order has been dispatched, you will receive a confirmation email including your tracking information so you can follow your parcel at any time.
Which countries do you deliver to and what are the shipping costs?
We currently deliver within the United Kingdom.
We offer:
Free Standard Shipping on all orders with no minimum spend required.
For UK orders: all duties and taxes are included — no extra charges upon delivery.
My delivery is taking longer than expected. What should I do?
While we aim to deliver all orders within the estimated delivery timeframe, delays can occasionally occur due to circumstances outside our control, including:
- Customs processing
- Public holidays
- Severe weather conditions
- Peak seasonal periods
- Courier delays
If your order has not arrived within the estimated delivery period, please allow an additional 3 business days before contacting customer support.
For assistance please contact:
Email: support@poppylane.uk
I would like to return an item. What should I do?
If you wish to return an item, please contact us within 30 days of delivery at:
Email: support@poppylane.uk
Our team will provide return instructions and the appropriate return address.
Returned products must:
- Be unused
- Be undamaged
- Include original tags
- Include original packaging
For change-of-mind returns, customers are responsible for return shipping costs.
If an item is received damaged, defective or incorrect, please contact us immediately so we can provide an appropriate solution.
Once your return has been received and inspected, approved refunds will be issued to the original payment method within up to 10 business days.
What payment methods do you accept?
We currently accept secure payment methods including:
- Visa
- Master card
- Maestro
- American Express
- JCB
- Discover
- Diners Club
- Apple Pay
- Google Pay
Company Information
Poppy Lane is operated by Shenzhen Yikuailai Technology Co., Ltd (China).
Company Name: Shenzhen Yikuailai Technology Co., Ltd
Trade Name: Poppy Lane
Representative: Li Hailin
Company Registration Number: 91440300MAK5G3QGX8
Email Address: support@poppylane.uk
Phone: +44 7701777232
Registered Company Address:
Room 2306, Hongying Building, No. 1046 Nigang West Road, Nigang Community, Qingshuihe Sub-district, Luohu District, Shenzhen, 518109, China
Warehouse:
Stag Industrial Estate, Coventry, CV6 5PY, United Kingdom
Customer Service
Opening Hours:
Monday to Friday: 09:00–17:00 (GMT+00:00)
We aim to respond within 1 business day.
Our headquarters are located in China. To ensure the highest quality of service and prompt documentation of your inquiries, we provide UK customer support with assistance in English.