Shipping policy

SHIPPING POLICY

At Poppy Lane (operated by Shenzhen Yikuailai Technology Co., Ltd (China)), we aim to provide a smooth and transparent shipping experience for all customers.

Order Processing

Order Cut-Off Time:
22:00 (GMT+00:00) London Time

Orders placed before the daily cut-off time are processed within:

Processing Time:
1–2 business days (Monday–Friday)

Orders placed after the cut-off time will begin processing on the next business day.

Delivery Information

Estimated Delivery Time:
5–8 business days (Monday–Friday)

Total Estimated Delivery Time:
(Order processing + shipping) 6–10 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, including courier operations, peak seasons, weather conditions or customs processing.

Warehouse location:
Stag Industrial Estate, Coventry, CV6 5PY, United Kingdom

Shipping Costs

We currently offer:

Free Standard Shipping

All UK orders include free shipping with no import duties or additional taxes. What you see at checkout is your final amount, nothing more.

Shipping Carriers

Orders may be delivered using trusted logistics providers and local delivery partners depending on destination and availability.

Examples include:

Royal Mail
Evri
DHL
YunExpress
Local postal carriers

Carrier selection may vary depending on destination and operational requirements.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Tracking details may take up to 48 hours to become active after shipment.

Customs & Import Charges

There is no any import duties or additional taxes, we cover all applicable import taxes and customs duties. The buyer will not incur any additional costs upon delivery by the postal or courier service.

Delivery Issues

If:

Your order arrives damaged
Your order is incomplete
Your order has not arrived within the estimated delivery timeframe

Please contact us as soon as possible and we will work with you to resolve the issue.

We recommend reporting any delivery issues within 48 hours of receipt.

Returns

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return shipping costs for unwanted items are the responsibility of the customer.

Please refer to our Returns & Refund Policy for complete details.

Contact Information

Company Name: Shenzhen Yikuailai Technology Co., Ltd
Trade Name: Poppy Lane
Representative: Li Hailin
Company Registration Number: 91440300MAK5G3QGX8
Phone: +44 7701777232

Registered Company Address:
Room 2306, Hongying Building, No. 1046 Nigang West Road, Nigang Community, Qingshuihe Sub-district, Luohu District, Shenzhen, 518109, China