RETURN & REFUNDS
At Poppy Lane, we aim to ensure you’re satisfied with your purchase. If something isn’t quite right, we’re here to help. Below you’ll find the full details of our Returns & Refunds Policy.
RETURN POLICY OVERVIEW (AT A GLANCE)
Return Window: 30 days from the date of delivery
Return Method: By mail only (no in-person returns)
Return Label (Defective Item): Provided after approval
Return Label (Change of Mind): Customer responsibility
Item Condition: Unused, in original packaging
Restocking Fee: 15% of actual order amount
Refund Processing: Within 5 business days after inspection
RETURNS
Returns are accepted on eligible items within 30 days of receiving your order.
To ensure a smooth return process, we strongly recommend contacting us before sending any items back. Once your return request is reviewed and approved, you will receive confirmation along with return instructions.
Email:
support@poppylane.uk
Customers are responsible for return shipping costs unless the item is defective or incorrect. Return shipping costs are non-refundable.
Once your return is received and inspected, refunds are processed within 5 business days, provided all return conditions are met.
RETURN CONDITIONS
Items must be unused and in the same condition as received
Items must be returned in their original packaging
Proof of purchase is required
NON-RETURNABLE ITEMS
The following items cannot be returned:
Items showing signs of wear, use, washing, or damage
Items returned without original tags or original packaging
This policy applies to products currently sold on Poppy Lane.
EXCHANGES
Exchanges may be offered if you receive the wrong item or an incorrect size.
Please contact us at:
with your order number and a brief explanation. Our team will assist you as soon as possible.
REFUNDS
After inspection, you will be notified whether your refund has been approved or declined.
Approved refunds are issued to the original payment method within 5 business days.
If your refund appears delayed, we recommend:
Checking your bank account
Contacting your bank or card issuer
For further assistance, please contact:
GIFTS
If an item was marked as a gift, a gift card will be issued for the value of the returned product.
RETURN SHIPPING
Return shipping costs are the customer’s responsibility unless the item is defective
Return shipping costs are non-refundable
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance
RESTOCKING FEE
A 15% restocking fee applies to all approved returns.
This fee covers inspection, processing, and inventory handling.
The same 15% restocking fee applies to:
Unopened packages
Parcels refused upon delivery
Parcels left unclaimed and automatically returned to us
Exceptions:
The restocking fee may be waived only if the item arrived damaged or defective.
Each case is reviewed individually.
RETURN ADDRESS
Approved returns should be sent to the following address:
Room B104, Kaicheng High-Tech Park
No. 11 Jiali Road, Dalang Street
Longhua District
Shenzhen, Guangdong Province
China 518109
Please note: Returns must be approved before sending any items. Unauthorized returns may not be accepted.
POLICY PRINCIPLES
Cost efficiency: Competitive pricing without including return shipping costs
Sustainability: Reduced unnecessary transport helps lower environmental impact
Conscious shopping: Return shipping responsibility encourages thoughtful purchasing decisions
Our goal is to meet and exceed expectations, and our customer service team is always here to help.
COMPANY INFORMATION
Trading Name: Poppy Lane
Legal Entity: Shenzhen Yikuailai Technology Co., Ltd.
Company Registration Number: 91440300MAK5G3QGX8
Please note: Poppy Lane is an online-only store and does not have a physical visitor location.
CONTACT INFORMATION
Email:
support@poppylane.uk
Phone:
+86 18707528181
CUSTOMER SERVICE HOURS
(London Time – GMT +0)
Monday to Friday: 9:00 AM – 5:00 PM
We aim to respond to all enquiries within 1 business day.