SHIPPING POLICY

At Poppy Lane, we aim to provide clear, reliable, and transparent shipping information so you know exactly what to expect after placing an order. Below you’ll find full details about our shipping process, delivery times, and policies.

SHIPPING SERVICE OVERVIEW (AT A GLANCE)

Subject	Policy Detail
Shipping Area	United Kingdom only
Shipping Cost	Free standard shipping
Order Handling Time	1–2 business days (Mon–Fri)
Transit Time	5–8 business days (Mon–Fri)
Total Delivery Time	6–10 business days

DELIVERY TIME

Our delivery timeline consists of two stages:

Processing Time

Orders are reviewed, prepared, and packed within 1–2 business days after being placed.

Shipping Time

Once collected by our logistics partners, average in-transit times are:

United Kingdom: 5–8 business days

Shipping methods:

Depending on the destination and courier availability, parcels may be delivered by DHL, FedEx, UPS, or local postal partners.

Please note: These are standard delivery timeframes and do not include possible delays during peak periods such as holidays or promotional events.

Orders are processed on business days only. We do not process or dispatch orders on Saturdays or Sundays.

TOTAL ESTIMATED DELIVERY TIME

The total estimated delivery time is 6–10 business days (processing + transit).

Delivery estimates are not guaranteed and may vary depending on courier capacity, customs clearance, or external factors beyond our control.

SHIPPING COSTS

We offer free standard shipping on all orders within the United Kingdom.

TRACKING YOUR PACKAGE

Once your order has shipped, you will receive a confirmation email with your tracking number. This can be used to follow your shipment via our website or the courier’s tracking portal.

If tracking information does not update immediately, please allow up to 2 business days for the system to refresh.

MULTIPLE SHIPMENTS

For logistical reasons, some orders may be shipped in multiple parcels.

If this occurs, separate tracking numbers will be provided.

DELIVERY PARTNERS

We work with trusted logistics and courier partners to ensure reliable delivery across the United Kingdom.

Some higher-value orders may require a signature upon delivery.

INTERNATIONAL SHIPPING

At this time, we ship exclusively within the United Kingdom.

Orders may be dispatched through our local or international logistics network and delivered directly to UK customers.

DELIVERY DELAYS

Occasionally, delivery delays may occur due to factors outside our control, such as weather conditions, customs processing, or courier disruptions.

Once a parcel has been handed over to the courier, delivery speed and handling are the responsibility of the carrier. We appreciate your patience in such situations.