TERMS OF SERVICE
TERMS OF SERVICE
Article 1 – Definitions
The following definitions apply to these Terms and Conditions:
Company / We / Us:
Shenzhen Yikuailai Technology Co., Ltd, trading as Poppy Lane
Customer / You:
Any individual who places an order through our website for personal, non-commercial use.
Day:
A calendar day.
Order:
A request placed by the customer to purchase products via our website.
Product:
Any physical item offered for sale by Poppy Lane.
Distance Contract:
A contract concluded electronically via our website without physical contact between the parties.
Terms and Conditions:
These Terms & Conditions of Poppy Lane.
Article 2 – Company Information
Business trade name: Poppy Lane
Company name: Shenzhen Yikuailai Technology Co., Ltd
Representative: Li Hailin
Company Registration Number: 91440300MAK5G3QGX8
Customer Service Email: support@poppylane.uk
Phone: +44 7701777232
Company address:
Room 2306, Hongying Building, No. 1046 Nigang West Road, Nigang Community, Qingshuihe Sub-district, Luohu District, Shenzhen, 518109, China
Warehouse
Stag Industrial Estate, Coventry, CV6 5PY, United Kingdom
Article 3 – Applicability
These Terms and Conditions apply to all offers, orders, and agreements between Poppy Lane and the customer.
By placing an order, the customer confirms acceptance of these Terms & Conditions.
If any provision of these Terms & Conditions is deemed invalid or unenforceable, the remaining provisions shall remain fully effective. Any invalid provision will be replaced by a provision that most closely reflects the original intent.
Article 4 – The Offer
All product descriptions, images, specifications, and prices on our website are provided as accurately as possible.
However:
- Images are for illustrative purposes only
- Color variations may occur due to screen settings
- Minor errors or inaccuracies do not bind Poppy Lane
We reserve the right to modify or discontinue any offer without prior notice.
Article 5 – The Agreement
A contract is formed once:
- The customer places an order, and
- Payment is successfully completed
We reserve the right to refuse or cancel an order if:
- Payment cannot be verified
- Incorrect information is provided
- Fraud or abuse is suspected
Order confirmation will be sent electronically via email.
Article 6 – Prices & Payments
All prices are listed in Pound (£).
The prices listed on the product pages are final prices. The buyer will not incur any additional costs upon delivery by the postal or courier service.
We are not responsible for pricing errors. If a pricing error occurs, we reserve the right to cancel the order and issue a refund.
Article 7 – Shipping & Delivery
Orders are shipped to the address provided by the customer at checkout.
Estimated delivery times are indicative, not guaranteed.
We are not liable for delays caused by:
- Customs clearance
- Courier delays
- Incorrect address details
- Force majeure events
Risk of loss transfers to the customer upon delivery.
Article 8 – Returns & Right to Cancel
Customers may request a return within 30 days of delivery, subject to our Return & Refund Policy.
Key points:
- Returns are not free
- Return shipping costs are the responsibility of the customer
- All returns must be approved before shipment
- Items must be unused, unworn, and in original packaging
Certain items (including hygiene products and custom-made items) are non-returnable.
Full details are outlined in our Return & Refund Policy.
Article 9 – Refunds
Approved refunds will be issued to the original payment method within 10 business days after inspection.
Refunds will not be issued if:
- Return conditions are not met
- Items are damaged due to misuse
- The return arrives at an incorrect address
Article 10 – Exchanges
Customers may request one exchange within 30 days of delivery.
- Exchange shipping costs apply
- Replacement items are shipped after approval
- Availability is not guaranteed
Article 11 – Damaged, Incorrect, or Missing Items
If an item is damaged, incorrect, or missing:
- Contact us at support@poppylane.uk
- Provide photos/videos and order number
- Claims must be reported within 48 hours of delivery
We may offer replacement or refund depending on the circumstances.
Article 12 – Warranty & Product Use
Products are provided "as is" and intended for personal use only.
Warranty does not apply if:
- Products are misused or altered
- Normal wear and tear occurs
- Damage results from improper handling
We are not responsible for suitability for a specific purpose unless explicitly stated.
Article 13 – Liability
Poppy Lane is not liable for:
- Indirect or consequential damages
- Delays beyond our control
- Loss caused by incorrect customer information
Our liability shall never exceed the value of the order.
Article 14 – Force Majeure
We are not responsible for failure or delay caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Customs delays
- Carrier disruptions
- Government actions
Article 15 – Governing Law
These Terms & Conditions are governed by the laws of the United Kingdom.
Any disputes shall be resolved in accordance with applicable UK law.
Article 16 – Contact Information
Customer Service Hours:
Monday – Friday
09:00–17:00 (GMT+00:00)
For questions regarding these Terms & Conditions, please contact: