Welcome to Poppy Lane

Here you’ll find important policy information regarding your order and privacy. We believe in transparency and aim to provide clear, accurate, and easy-to-understand information.

TERMS AND CONDITIONS

Our Terms and Conditions outline important information about your rights and obligations when placing an order with us. These conditions apply to all purchases made through our website.

Read the full Terms and Conditions: Terms and Conditions

RETURN POLICY

At Poppy Lane, we want you to be satisfied with your purchase. If you’re not entirely happy, you may request a return under the conditions below:

• Returns are accepted within 30 days of receiving your order
• Items must be unused and in original condition
• Returns are processed after approval by our support team. Once approved, you will receive return instructions along with the appropriate return address

Read the full Return Policy: Return Policy

PRIVACY POLICY

Your privacy matters to us. Our Privacy Policy explains what data we collect, how it’s used, and how it’s protected in accordance with applicable United Kingdom data protection laws.

Read the full Privacy Policy: Privacy Policy

SHIPPING POLICY

Shipping costs:
Free shipping within the United Kingdom

Processing & shipping time:

• Orders are processed within 1–2 business days
• Estimated in-transit time is 5–8 business days
• Estimated total delivery time is 6–10 business days

Tracking:

A tracking number is sent by email once your order ships

Read the full Shipping Policy: Shipping Policy

COMPANY INFORMATION

Trading Name: Poppy Lane

CONTACT INFORMATION

Preferred contact method:

You can reach us best via email or through our contact form. We aim to respond within 1 business day.

Email:

support@poppylane.uk

Phone: 

+86 18707528181

CUSTOMER SERVICE HOURS

(London Time – GMT +0)

Monday to Friday: 9:00 AM – 5:00 PM