FAQ
Find answers to frequently asked questions about our products and services.
Do you offer free shipping?
Yes, all UK orders include free shipping with no import duties or additional taxes. What you see at checkout is your final amount, nothing more.
Can I track my order?
You can track your order by entering the tracking number you received from us on the "TRACK YOUR ORDER" page. Once you’ve entered the number and clicked "TRACK," you will see the status of your order.
Will I receive a confirmation email after placing an order?
Yes, once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
If you don’t see it, feel free to reach out to our customer service team, we’re happy to help you right away.
Email: support@poppylane.uk
How secure is my payment?
Your checkout is secure and encrypted.
We accept Visa, Master card, Maestro, American Express, JCB, Discover, Diners Club, Apple Pay and Google Pay.
What is your return policy?
You have the right to return your order within 30 days of receipt, provided the item is unused and in its original packaging. Please contact us before initiating a return. We offer a 30-day return period and a refund processing time of up to 10 business days.